Международный опыт участия студентов в оценке качества образования
Зотова В.А.1
1 Санкт-Петербургский государственный экономический университет
Скачать PDF | Загрузок: 32 | Цитирований: 5
Статья в журнале
Креативная экономика (РИНЦ, ВАК)
опубликовать статью | оформить подписку
Том 11, Номер 3 (Март 2017)
Эта статья проиндексирована РИНЦ, см. https://elibrary.ru/item.asp?id=28965382
Цитирований: 5 по состоянию на 24.01.2023
Аннотация:
В данной работе представлен международный опыт участия студентов в оценке образовательного процесса. Образовательные организации становятся клиент-ориентированными, и им важно слышать мнение студентов, исследование удовлетворённости студентов качеством образовательного процесса в Европе проводится более 30 лет, разработаны технологии выявления мнений обучающихся. Получение обратной связи от студентов позволяет совершенствовать образовательный процесс: студент находится в процессе и может дать инсайдерскую информацию, получаемую изнутри, данные опросов могут дать больше информации, которая имеет отношение к студентам, это прямые, без внешних помех (отчетов, записей), данные, которые характеризуют образование. За рубежом разработаны и активно используются национальные студенческие опросы, которые в масштабе всей страны позволяют выявить уровень удовлетворённости студентов образованием, а также позволяют сравнивать университеты на основании мнений основных потребителей (студентов), что также упрощает выбор вуза для абитуриента.
Ключевые слова: качество образования, удовлетворённость студентов, студенческая оценка качества образования, образование глазами студентов
Источники:
Closing the Feedback Loop: Engaging Students by Acting on Mid-term Feedback Dr. Anke Görzig University of West London
3. Coskun L. Investigating the essential factors on student satisfaction: a case of albanian private university // Journal of educational and social research. – 2014. – № 1. – С. 489-503.
4. Douglas J., Douglas A., Barnes B. Measuring student satisfaction at a UK university // Quality Assurance in Education. – 2006. – № 14(3). – С. 251-267.
5. Enache I.C. Customer behaviour and student satisfaction // Science. – 2011. – № 2. – С. 41-46.
6. Grebennikov L., Mahsood S. Trends in monitoring Student Satisfaction // Tertiary Education and Management. – 2013. – № 19(4). – С. 301-322.
Guijuan Gao Higher education quality assurance in China: student satisfaction needs to be strengthened. The CHEPS blog. Blogs on higher education related issues. [Электронный ресурс]. URL: https://blogcheps.wordpress.com/2016/04/13/higher-education-quality-assurance-in-china-student-satisfaction-needs-to-be-strengthened.
8. Hall С., Swart W., Duncan S. Balancing customer needs and standards in higher education // Quality approaches in higher education. – 2013. – № 1. – С. 2-7.
9. Harriet S. // Time. – url: https://www.timeshighereducation.com/news/student-feedback/400637.article#survey-answer .
Harvey L. Getting student satisfaction. The Guardia. [Электронный ресурс]. URL: https://www.theguardian.com/education/2001/nov/27/students ( дата обращения: 25.02.2017 ).
11. Harvey L. Student Feedback // Quality in Higher Education. – 2003. – № 9(1). – С. 3-20.
12. Hill F.M. Managing service quality in higher education: the role of the student as primary consumer // Quality Assurance in Education. – 1995. – № 3. – С. 10.
13. Hill Y., Lomas L., MacGregor J. Students perceptions of quality in higher education // Quality Assurance in Education. – 2003. – № 1. – С. 15-20.
Kruger M. Student satisfaction at university of twenye. / дис.,.. Bachelor Management наук: 080500., 2009. – 73 с.
15. Leckey J., Neill N. Quantifying Quality: The Importance of Student Feedback // Quality in Higher Education. – 2001. – № 7(1). – С. 19-32.
Shah M., Nair C., Richardson J. Measuring and enhancing the student experience. - Cambridge: Chandos Publishing, 2017. – 188 с.
Ming Ong W. Students’ Expectations and Perceptions of Service Quality Performance: University student advisors in Australia, Malaysia and Singapore, - Melbourne: RMIT University, 2013. - 278 с
18. Morstain B.R. An analysis of students satisfaction with their academic program // Journal of Higher Education. – 1977. – № 1. – С. 1-16.
19. Petruzzellis L., D’Uggento A.M., Romanazzi S. Student satisfaction and quality of service in Italian universities // Managing Service Quality. – 2006. – № 4. – С. 349-364.
20. Race P. Increasing students’ satisfaction // Reflections. – 2010. – С. 1-3.
21. Richardson J. Instruments for obtaining student feedback: a review of the literature // Assessment & Evaluation in Higher Education. – 2005. – № 30(4). – С. 387-415.
Seymour, Daniel T. On Q: Causing Quality in Higher Education. - Washington: Macmillan Publishing Company, 1992. - 196 с
Universities that put students first come top. The Guardian. [Электронный ресурс]. URL: https://www.theguardian.com/education/2010/jun/08/university-league-tables-climbers ( дата обращения: 25.02.2017 ).
24. Watson W. Closing the feedback loop: Ensuring effective action from student feedback // Tertiary Education and Management. – 2003. – № 9. – С. 145-147.
Williams R, Brennan J. Collecting and using student feedback on quality and standards of learning and teaching in Higher Education. - Bristol: HEFCE, 2003. – 22 с.
Williams J. Publish and be Damned? Publicising Student Feedback and the Quality Process. Psu.edu. [Электронный ресурс]. URL: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.195.7148&rep=rep1&type=pdf.
27. Yusoff M., Mcleay F., Woodruffe-Burton H. Dimensions driving business student satisfaction in higher education // Quality Assurance in Education. – 2015. – № 23. – С. 86-104.
28. Zafiropoulos C., Vrana V. Service quality assessment in a Greek higher education institute // Journal of Business Economics and Management. – 2007. – № 9. – С. 33-45.
Страница обновлена: 30.07.2025 в 14:54:15
Download PDF | Downloads: 32 | Citations: 5
International experience of students' participation in the assessment of the quality of education
Zotova V.A.Journal paper
Creative Economy (РИНЦ, ВАК)
опубликовать статью | оформить подписку
Volume 11, Number 3 (March 2017)
Abstract:
The article presents the international experience of students' participation in the assessment of the educational process. Educational organizations are becoming customer-oriented, and it is important for them to hear the opinions of students. The research on students' satisfaction with the quality of educational process has been carried out in Europe for over 30 years. And there have been developed technologies for identifying the students’ opinions. The feedback from students allows to improve the educational process: the student participate in the process and can give insider information. The survey data can provide more information, related to students. These are direct data, containing no external interference (reports, records). These data characterize education. National student surveys are also developed abroad and are being actively used there. These nationwide surveys allow to reveal the level of students' satisfaction with the quality of educational processes. They also help to compare universities using the views of the main consumers (students). That simplifies the choice of university for every enrollee.
Keywords: quality of education, students' satisfaction, education through the eyes of students, students' assessment of the quality of education