From shared values to effectiveness: the way of the homeowners association
Tarkhanova E.G.1
1 Байкальский государственный университет
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Journal paper
Russian Journal of Entrepreneurship *
Volume 20, Number 4 (April 2019)
* Этот журнал не выпускается в Первом экономическом издательстве
Abstract:
The article deals with the activities of a particular homeowners association (HOA) through the prism of the stakeholder approach, the concepts of management by values and their creation. The common stakeholders’ values importance of HOA (Board members and residents) was assessed by objective indicators and content analysis of modern messenger chats. It turned out that the importance of several values among Board members and residents coincides. The obtained significance estimates was translated into points for comparison with the results of S. Schwartz's studies as exemplary. As a result of the comparison, it was found that the values, including coinciding ones, need to be changed by improving the system of considered stakeholders’ relationships. It is necessary to take into account the engines of individual behavior, considered in F. Kotler’s study. Changing the values of the two sides should improve the HOA’s effectiveness.
Keywords: stakeholders, values, non-profit organization, content analysis, homeowners association
JEL-classification: L31, L33, L39
References:
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Meyzhis I.A. (2009). Tsennosti kak merilo sotsialnoy evolyutsii [Values as a measurement of social evolution]. Vestnik Sankt-Peterburgskogo universiteta. Seriya 12. Psikhologiya. Sotsiologiya. Pedagogika. (2-1). 227-247. (in Russian).
Miguel P.L.S., Brito L.A.L., Reis M.A. Relational resources: do they create value for both buyer and suppliers?. Retrieved March 25, 2019, from http://www.pomsmeetings.org›confpapers/043/043-0527.pdf
Novikova N.G. (2014). Printsipy formirovaniya sistemy analiza rynochnyh vozmozhnostey v organizatsiyakh, funktsioniruyuschikh v sfere uslug (na primere upravlyayuschikh kompaniy zhilischnogo khozyaystva) [Formation principles of the system to analyze market opportunities in organizations operating in the services sector (for the case of housing management companies)]. Scientific journal . (12(95)). 320-325. (in Russian).
Petrovskiy A.V., Shpalinskiy V.V. (1978). Sotsialnaya psikhologiya kollektiva [Social psychology collective] M.: Prosveschenie. (in Russian).
Popov S.A., Fomina L.L. (2013). Ot teorii steykkholderov k realizatsii kontseptsii obschikh tsennostey [From the Theory of Stakeholders to Implementation of the Concept of Shared Values]. Russian Journal of Entrepreneurship. (2(224)). 60-65. (in Russian).
Prangishvili I.V. (2003). Entropiynye i drugie sistemnye zakonomernosti: Voprosy upravleniya slozhnymi sistemami [Entropy and other systemic patterns: Issues of management of complex systems] M.: Nauka. (in Russian).
Rubtsova N.V. (2015). Aprobatsiya metodiki otsenki sotsialno-ekonomicheskoy effektivnosti turistskoy deyatelnosti regiona (na primere regionov Pribaykalya) [Practical application of the method of evaluation of socio-economic efficiency of tourism activity of the region (case study of Pribaikal regions)]. Business. Education. Law. (1(30)). 110-116. (in Russian).
Sazonova M.G. (2017). Bikhevioristskiy podkhod k razvitiyu tsennostnogo povedeniya v organizatsii [Behavioral approach to the development of value-conscious behavior in the company]. Bulletin of Omsk University Series . (2(58)). 130-138. (in Russian).
Scherbachenko P.S. (2018). Upravlenie vzaimodeystviem so steykkholderami v rossiyskikh kompaniyakh [Management of interaction with stakeholders in russian companies]. Vestnik Universiteta. (5). 155-161. (in Russian). doi: 10.26425/1816-4277-2018-5-155-161.
Schwartz S.H. (2006). A theory of cultural value orientations: Explication and applications Comparative Sociology. (5). 137-182.
Serebryakova G.V. (2014). Evolyutsiya tsennostnogo upravleniya [Evolution of valuable management]. Vestnik Universiteta. (16). 209-213. (in Russian).
Shalova S.Yu. (2013). Professionalnye tsennosti v sisteme tsennostnyh orientatsiy studentov pedvuza [Professional values in system of valuable orientations of students of pedagogical higher school]. Naukovedenie. (3(16)). 100. (in Russian).
Valiev Sh.Z., Gavrilenko I.G. (2011). Tovarischestvo sobstvennikov zhilya: problemy i perspektivy razvitiya [Partnership of home owners - problems and prospects of development]. Vestnik Tomskogo gosudarstvennogo universiteta. (350). 146-151. (in Russian).
Valiev Sh.Z., Gavrilenko I.G., Surenyan M.A. (2014). Analiz problem razvitiya TSZh i stimulirovanie ikh sozdaniya [Analysis of housing and communal services problems and stimulating of their creation]. Vestnik of Ufa State Petroleum Technical Universit.Science, education, economics. Series: Economy. (1(7)). (in Russian).
Zilbershteyn O.B., Nevstruev K.V., Semenyuk D.D., Shklyar T.L., Yurkovskiy A.V. (2016). Analiz steykkholderov na primere rossiyskikh predpriyatiy [Analysis of stakeholders on the example of Russian enterprises]. Naukovedenie. 8 (3). 20. (in Russian).
Алексеев Н.С. Теория управления «Эпохи без закономерностей»Менеджмент в России и за рубежом. (in Russian). Retrieved March 25, 2019, from https://www.cfin.ru/press/management/2000-3/03.shtml
Долан С., Гарсия С. Управление на основе ценностей. Корпоративное руководство по выживанию, успешной жизнедеятельности и умению зарабатывать деньги в XXI векеEcon.wikireading.ru. (in Russian). Retrieved March 25, 2019, from https://econ.wikireading.ru/61454
ЖКХ Контроль. Национальный центр общественного контроля в сфере ЖКХ. Рейтинг проблем в ЖКХGkhkontrol.ru. (in Russian). Retrieved March 25, 2019, from http://gkhkontrol.ru/2018/01/43301
Коммунальный ад. Жители общежития в Тайшете задыхаются от «моря» фекалий и мусораYoutu.be. (in Russian). Retrieved March 25, 2019, from https://youtu.be/cO0RaQ49Ri4
Магун В.С., Руднев М.Г. Базовые ценности россиян в европейском контексте (статья первая)Электронная библиотека. Гражданское общество в России. (in Russian). Retrieved March 25, 2019, from https://www.civisbook.ru/files/File/Bazov_zen_St1_Magun_Rudnev.pdf
Ньюман Л. Неопросные методы исследованияСоциологические исследования. (in Russian). Retrieved March 25, 2019, from http://ecsocman.hse.ru/data/848/106/1217/015.NEWMAN.pdf
Правила комфортного проживанияТСЖ «Крылатое». (in Russian). Retrieved March 25, 2019, from http://тсжкрылатое.рф/?p=854
Романова О.А., Макаров Э.В. Оценка эффективности интеграции предприятий на рынке металловВестник ОГУ. (in Russian). Retrieved March 25, 2019, from http://vestnik.osu.ru/2014_9/12.pdf
Astafev S.A. (2015). Sistema gosudarstvenno-obschestvennogo regulirovaniya zhilischnoy sfery v Rossiyskoy Federatsii [State-public regulation system for housing sphere in the russian federation]. Scientific journal . (4(99)). 191-199. (in Russian).
Astafev S.A., Tsvigun I.V. (2011). Postroenie metodiki otsenki kachestva raboty upravlyayuschikh kompaniy v zhilischnoy sfere [Development of assessment technique of management companies' work quality in housing sphere]. News of the Irkutsk State Economic Academy (Scientific Journal of Baikal State University). (6). 212-215. (in Russian).
Balashova N.V., Kuznetsova N.V. (2018). Vliyanie organizatsionnoy kultury na effektivnost raboty kompanii [The influence of the organizational culture on the operating efficiency of the company]. Labor and social relations. (3). 5-15. (in Russian). doi: 10.20410/2073-7815-2018-29-3-5-15 .
Barrett Values Centre. Retrieved March 25, 2019, from http://www.valuescentre.com
Borisova E.I., Peresetskiy A.A., Polischuk L.I. (2010). Analiz effektivnosti nekommercheskikh assotsiatsiy metodom stokhasticheskoy granitsy (na primere tovarischestv sobstvennikov zhilya) [Stochastic frontier is non-profit associations performance assessment (the case of homeowners associations)]. Прикладная эконометрика. (4(20)). 75-101. (in Russian).
Chernyshov L.N., Astafev S.A. (2015). Gosudarstvenno-obschestvennoe regulirovanie sfery ZhKKh: opyt Irkutskoy oblasti [State-public regulation of utilities: the experience of the Irkutsk region]. Economy of construction. (1(31)). 8-18. (in Russian).
Firsanova O.V., Chupakhina Zh.N. (2008). Modelirovanie evolyutsii subekta rynka v teorii globalnogo evolyutsionalizma [Modeling the evolution of the market entity in the theory of global evolutionism]. Management in Russia and abroad. (2). 7-18. (in Russian).
Furta S.D., Solomatina T.B., Khoppl T. (2013). Upravlenie steykkholderami proekta: reviziya 5-go izdaniya PMBOK® Guide [Project sakeholder management. the 5th edition of the pmbok® guide revisited]. Initsiativy XXI veka. (4). 15-22. (in Russian).
Geranyushkina G.P., Schegoleva T.M., Skovitina D.P. (2017). Psikhosemanticheskiy analiz tsennostey studentov razlichnyh yazykovyh grupp [Psychosemantic Analysis of Students’ Values of Different Language Groups]. Baikal Research Journal. (4). 6. (in Russian). doi: 10.17150/2411-6262.2017.8(4).6 .
Ignatev N.M. (2012). O ponyatii ekonomicheskoy integratsii khozyaystvuyuschikh subektov [About the concept of the economic integration of business entities]. Economic Journal. (3(27)). 99-104. (in Russian).
Kharin A.G., Gareev T.R. (2014). Steykkholderskiy podkhod v upravlenii organizatsiyami: perspektivy primeneniya teoretiko-igrovyh modeley [Stakeholder approach in the management of organizations: Prospects for the use of game-theoretic models]. Terra Economicus. 12 (4). 105-113. (in Russian).
Kotelnikov M.V. (2008). Strategiya integratsii predpriyatiy v ramkakh tsepochki sozdaniya stoimosti [Strategy of integration of the enterprises within the value chain]. Russian economic online journal. (3). 82. (in Russian).
Kotler F., Andreasen A.R. (2007). Strategicheskiy marketing nekommercheskikh organizatsiy [Strategic marketing of nonprofit organizations] Rostov n/D: Feniks. (in Russian).
Makovkina V.A., Semeykina I.A. (2016). Organizatsiya vzaimodeystviya so steykkholderami kak faktor povysheniya effektivnosti korporativnogo upravleniya [Organization of stakeholder engagement as a factor in increasing the efficiency of corporate governance]. Vestnik Universiteta. (7-8). 252-239. (in Russian).
Maslov D.V., Roshe G. (2006). Transformatsiya organizatsionnoy kultury cherez analiz tsennostey [Transformation of organizational culture through the analysis of values]. Metody menedzhmenta kachestva. (2). 18-23. (in Russian).
Meyzhis I.A. (2009). Tsennosti kak merilo sotsialnoy evolyutsii [Values as a measurement of social evolution]. Vestnik Sankt-Peterburgskogo universiteta. Seriya 12. Psikhologiya. Sotsiologiya. Pedagogika. (2-1). 227-247. (in Russian).
Miguel P.L.S., Brito L.A.L., Reis M.A. Relational resources: do they create value for both buyer and suppliers?. Retrieved March 25, 2019, from http://www.pomsmeetings.org›confpapers/043/043-0527.pdf
Novikova N.G. (2014). Printsipy formirovaniya sistemy analiza rynochnyh vozmozhnostey v organizatsiyakh, funktsioniruyuschikh v sfere uslug (na primere upravlyayuschikh kompaniy zhilischnogo khozyaystva) [Formation principles of the system to analyze market opportunities in organizations operating in the services sector (for the case of housing management companies)]. Scientific journal . (12(95)). 320-325. (in Russian).
Petrovskiy A.V., Shpalinskiy V.V. (1978). Sotsialnaya psikhologiya kollektiva [Social psychology collective] M.: Prosveschenie. (in Russian).
Popov S.A., Fomina L.L. (2013). Ot teorii steykkholderov k realizatsii kontseptsii obschikh tsennostey [From the Theory of Stakeholders to Implementation of the Concept of Shared Values]. Russian Journal of Entrepreneurship. (2(224)). 60-65. (in Russian).
Prangishvili I.V. (2003). Entropiynye i drugie sistemnye zakonomernosti: Voprosy upravleniya slozhnymi sistemami [Entropy and other systemic patterns: Issues of management of complex systems] M.: Nauka. (in Russian).
Rubtsova N.V. (2015). Aprobatsiya metodiki otsenki sotsialno-ekonomicheskoy effektivnosti turistskoy deyatelnosti regiona (na primere regionov Pribaykalya) [Practical application of the method of evaluation of socio-economic efficiency of tourism activity of the region (case study of Pribaikal regions)]. Business. Education. Law. (1(30)). 110-116. (in Russian).
Sazonova M.G. (2017). Bikhevioristskiy podkhod k razvitiyu tsennostnogo povedeniya v organizatsii [Behavioral approach to the development of value-conscious behavior in the company]. Bulletin of Omsk University Series . (2(58)). 130-138. (in Russian).
Scherbachenko P.S. (2018). Upravlenie vzaimodeystviem so steykkholderami v rossiyskikh kompaniyakh [Management of interaction with stakeholders in russian companies]. Vestnik Universiteta. (5). 155-161. (in Russian). doi: 10.26425/1816-4277-2018-5-155-161.
Schwartz S.H. (2006). A theory of cultural value orientations: Explication and applications Comparative Sociology. (5). 137-182.
Serebryakova G.V. (2014). Evolyutsiya tsennostnogo upravleniya [Evolution of valuable management]. Vestnik Universiteta. (16). 209-213. (in Russian).
Shalova S.Yu. (2013). Professionalnye tsennosti v sisteme tsennostnyh orientatsiy studentov pedvuza [Professional values in system of valuable orientations of students of pedagogical higher school]. Naukovedenie. (3(16)). 100. (in Russian).
Valiev Sh.Z., Gavrilenko I.G. (2011). Tovarischestvo sobstvennikov zhilya: problemy i perspektivy razvitiya [Partnership of home owners - problems and prospects of development]. Vestnik Tomskogo gosudarstvennogo universiteta. (350). 146-151. (in Russian).
Valiev Sh.Z., Gavrilenko I.G., Surenyan M.A. (2014). Analiz problem razvitiya TSZh i stimulirovanie ikh sozdaniya [Analysis of housing and communal services problems and stimulating of their creation]. Vestnik of Ufa State Petroleum Technical Universit.Science, education, economics. Series: Economy. (1(7)). (in Russian).
Zilbershteyn O.B., Nevstruev K.V., Semenyuk D.D., Shklyar T.L., Yurkovskiy A.V. (2016). Analiz steykkholderov na primere rossiyskikh predpriyatiy [Analysis of stakeholders on the example of Russian enterprises]. Naukovedenie. 8 (3). 20. (in Russian).
Алексеев Н.С. Теория управления «Эпохи без закономерностей»Менеджмент в России и за рубежом. (in Russian). Retrieved March 25, 2019, from https://www.cfin.ru/press/management/2000-3/03.shtml
Долан С., Гарсия С. Управление на основе ценностей. Корпоративное руководство по выживанию, успешной жизнедеятельности и умению зарабатывать деньги в XXI векеEcon.wikireading.ru. (in Russian). Retrieved March 25, 2019, from https://econ.wikireading.ru/61454
ЖКХ Контроль. Национальный центр общественного контроля в сфере ЖКХ. Рейтинг проблем в ЖКХGkhkontrol.ru. (in Russian). Retrieved March 25, 2019, from http://gkhkontrol.ru/2018/01/43301
Коммунальный ад. Жители общежития в Тайшете задыхаются от «моря» фекалий и мусораYoutu.be. (in Russian). Retrieved March 25, 2019, from https://youtu.be/cO0RaQ49Ri4
Магун В.С., Руднев М.Г. Базовые ценности россиян в европейском контексте (статья первая)Электронная библиотека. Гражданское общество в России. (in Russian). Retrieved March 25, 2019, from https://www.civisbook.ru/files/File/Bazov_zen_St1_Magun_Rudnev.pdf
Ньюман Л. Неопросные методы исследованияСоциологические исследования. (in Russian). Retrieved March 25, 2019, from http://ecsocman.hse.ru/data/848/106/1217/015.NEWMAN.pdf
Правила комфортного проживанияТСЖ «Крылатое». (in Russian). Retrieved March 25, 2019, from http://тсжкрылатое.рф/?p=854
Романова О.А., Макаров Э.В. Оценка эффективности интеграции предприятий на рынке металловВестник ОГУ. (in Russian). Retrieved March 25, 2019, from http://vestnik.osu.ru/2014_9/12.pdf
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