Success factors of consulting services

Lapenkov V.Yu.1
1 Финансовый университет при Правительстве Российской Федерации

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Journal paper

Creative Economy (РИНЦ, ВАК)
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Volume 12, Number 9 (September 2018)

Citation:

Lapenkov, V. Y. (2018). Success factors of consulting services. Creative Economy, 12(9), 1483-1490. https://doi.org/10.18334/ce.12.9.39408

Indexed in Russian Science Citation Index: https://elibrary.ru/item.asp?id=36315096
Cited: 1 by 26.03.2022

Abstract:
Consulting services have become a part of the daily activities of almost every company of medium and large business. In this article the key factors of success of consulting services are formulated and offered to application. Using the principle of structural equation modeling, it is revealed that six of the seven theoretically derived success factors have a significant positive impact on the success of consulting services. In particular, the expert knowledge of the consultant, the intensity of cooperation and the overall vision of the problem have a significant impact on the effectiveness of consulting services.

Keywords: modeling, consulting, customer satisfaction, success factors

JEL-classification: M31, M30, M39

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