Improvement of quality of educational services in the APE system within the integrated system of management: problems and solutions

Akhmetshin A.A.1, Ibatullin U.G.1
1 Частное образовательное учреждение «Башкирский межотраслевой институт охраны труда, экологии и безопасности на производстве», Russia

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Journal paper

Creative Economy (РИНЦ, ВАК)
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Volume 12, Number 7 (July 2018)

Citation:

Akhmetshin, A. A., & Ibatullin, U. G. (2018). Improvement of quality of educational services in the APE system within the integrated system of management: problems and solutions. Creative Economy, 12(7), 1017-1026. https://doi.org/10.18334/ce.12.7.39259

Indexed in Russian Science Citation Index: https://elibrary.ru/item.asp?id=35325599
Cited: 2 by 07.12.2023

Abstract:
In article the criteria and factors influencing on quality of the educational services (ES) of organizations of the additional professional education (APE) are considered. For achievement of the best results in competitive struggle at the expense of high quality ES is offered development, implementation and ensuring effective functioning of the integrated system of management (ISM) which includes the following subsystems: system of quality management (SQM), system of ecological management (SEM), system of management of health protection and industrial safety (SMHPaIS), and also client-focused management (CFM). The method of forming of ISM according to the parallel scheme in case of its development taking into account two various systems of impact assessments on quality of ES is recommended: cost and ball.

Keywords: additional professional education (APE), the system of quality management (SQM), integrated systems of management (ISM), the system of ecological management (SEM), the system of management of health protection and industrial safety (SMHPaIS), client-focused management (CFM), educational services (ES), quality of the (ES)

JEL-classification: I21, M21, Q56

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References:

Akhmetshin A.A., Ibatullin U.G. (2016). Novyy podkhod k sovershenstvovaniyu integrirovannyh sistem menedzhmenta [New approach to improvement of the integrated systems of management]. Management and Business Administration. (1). 92-96. (in Russian).
Azareva V.V. i dr. (2005). Metodicheskie rekomendatsii dlya vuzov i ssuzov po organizatsii i provedeniyu samootsenki effektivnosti sistem upravleniya v oblasti menedzhmenta kachestva na osnove modeli sovershenstvovaniya deyatelnosti [Guidelines for universities and colleges on the organization and conduct of self-assessment of the effectiveness of management systems in the field of quality management based on the model of improvement] (in Russian).
Ibatullin U.G. (2013). Podkhody k otsenke ekologicheskikh riskov [Approaches to environmental risk assessment]. Ekologiya proizvodstva. (7). 43-48. (in Russian).
Ibatullin U.G., Akhmetov A.F., Ibatullina S.M. (2014). Sistemnyy podkhod k otsenke riskov v integrirovannyh sistemakh menedzhmenta [System approach to risk assessment in integrated management systems]. Ekologiya proizvodstva. (7). 46-49. (in Russian).
Nosova A.A. (2013). Metodika kolichestvennoy otsenki kachestva obrazovatelnoy uslugi v sfere vysshego obrazovaniya [Methods of quantitative assessment of the quality of educational services in higher education]. Economics and management. (4). 105-109. (in Russian).

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