Факторы успеха консалтинговых услуг

1. Appelbaum S., Steed A. The critical success factors in the client-consulting relationship // Management Development. – 2005. – № 24(1). – С. 68-93.
2. Bodet G. Customer satisfaction and loyalty in service: two concepts, four constructs, several relationships // Retail Consumer Service. – 2008. – № 15(3). – С. 156-162.
3. Crosby L., Evans K., Cowles D. Relationship quality in services selling: an interpersonal influence perspective // Mark. – 1990. – № 54(3). – С. 68-81.
4. Gable G. A multidimensional model of client success when engaging external consultants // Management Science. – 1996. – № 42(8). – С. 1175-1198.
5. Jang Y., Suh K., Lee J. Empirical study of management consulting success in Korea // Asia Management. – 1997. – № 14(2). – С. 165-183.
Kline R. Principles and practice of structural equation modeling / Guilford Press – 2016
7. McLachlin R. Service quality in consulting: what is engagement success? // Management Service Quality. – 2000. – № 10(4). – С. 239-247.
8. Patterson P., Johnson L., Spreng R. Modeling the determinants of customer satisfaction for business-to-business professional services // Academy Mark Science. – 1997. – № 25(1). – С. 4-17.
9. Rynning M. Successful consulting with small and medium-sized vs large clients: meeting the needs of the client? // International small business. – 1992. – № 11(1). – С. 47-60.
10. Schweizer L., Knyphausen-Aufsess D., Rajes M. Consulting success and contingent fees as important elements on the way to a theory of management consulting // International economic management. – 2009. – № 1(4). – С. 393-413.
11. Solomonson W. Trust and the client-consultant relationship // Perform improvement quality. – 2012. – № 25(3). – С. 53-80.
Verlander E. The practice of professional consulting / Pfeiffer – 2012
Ефремова Т. Современный толковый словарь русского языка. / В 3 томах. Том 3. Р-Я., 2012. – 741 с.