Quality management process model in educational services in independent institutions of additional professional education

Akhmetshin A.A.1, Ibatullin U.G.
1 Башкирский межотраслевой институт охраны труда, экологии и безопасности на производстве

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Journal paper

Leadership and Management (РИНЦ, ВАК)
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Volume 4, Number 3 (July-September 2017)

Citation:

Akhmetshin, A. A., & Ibatullin, U. G. (2017). Quality management process model in educational services in independent institutions of additional professional education. Leadership and Management, 4(3), 109-116. https://doi.org/10.18334/lim.4.3.38273

Indexed in Russian Science Citation Index: https://elibrary.ru/item.asp?id=30468628
Cited: 4 by 28.06.2023

Abstract:
The article presents a version of the application of process and system approaches for improving the system of quality management system in the educational industry with reference to independent institutions of additional professional education.

Keywords: educational services, process approach, system approach, quality management system (qms), additional professional education (APE)

JEL-classification: M12, L15, I21, M53

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References:

Skripko L.E. (2006). Postroenie protsessnyh modeley menedzhmenta kachestva na osnove trebovaniy ISO 9001:2000 [Creating quality management process models based on ISO 9001: 2000 requirements ]. Vestnik SPbGU. 3 (1). 28-51. (in Russian).
Ten V.V., Zlobin E.V. (2012). Protsessnyy menedzhment v organizatsii [Process management in companies]. Vestnik TGTU. 18 (4). 1095-1100. (in Russian).
Аниськина Н.Н. Менеджмент качества. Качественный менеджмент или качественное образование: что первично?KlubOK.net. (in Russian). Retrieved from http://www.klubok.net/article2472.html

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