On the independent evaluation of the quality of social services

Kalmykov N.N.1, Larina A.K.1, Slavko M.A.2, Satyr T.S.1
1 РАНХиГС, Russia
2 Выборгский филиал Российской академии народного хозяйства и государственной службы при Президенте Российской Федерации

 Download PDF | Downloads: 33 | Citations: 3

Journal paper

Journal of International Economic Affairs (РИНЦ, ВАК)
опубликовать статью | оформить подписку

Volume 9, Number 2 (April-June 2019)

Citation:

Kalmykov, N. N., Larina, A. K., Slavko, M. A., & Satyr, T. S. (2019). On the independent evaluation of the quality of social services. Journal of International Economic Affairs, 9(2), 1487-1500. https://doi.org/10.18334/eo.9.2.40523

Indexed in Russian Science Citation Index: https://elibrary.ru/item.asp?id=39191677
Cited: 3 by 28.06.2023

Abstract:
Independent quality assessment is, first of all, mechanisms for receiving feedback from the citizens of our country on the functioning of the social sphere. The result of an independent evaluation is not simply a formal feedback on the quality of services, but the implementation of consistent management actions based on the results of the evaluation. In the article the authors analyze the concept of "independence of quality assessment", consider the reliability of the results and the correctness of the methodology used changes, as well as recommendations to improve the independence of the assessment of the quality of social services, the formation of public councils, as well as to develop a methodology for data collection.

Keywords: social services, social control, quality of services, social service, independent evaluation, public institution

JEL-classification: I30, I38, I39

Похожие статьи:

   Digital technologies in the practice of independent assessment of the quality of social services: regulations, procedures and results (Алексенцева Ю.А., Ясинская И.А.) Creative Economy. Num. 12 / 2024

   Social services: establishment and development of an independent service quality assessment system (Григорьянц Г.Н., Петрова С.А.) Creative Economy. Num. 12 / 2024

References:

Eremeeva A.A. (2015). Praktika raboty po formirovaniyu nezavisimoy sistemy otsenki kachestva raboty organizatsiy, okazyvayuschikh sotsialnye uslugi v Altayskom krae [The practice works on the formation of an independent assessment of the quality of the organizations providing social services in the Altai region]. Modern trends in the development of science and technology (Sovremennyye tendentsii razvitiya nauki i tekhnologiy). (1-4). 9-11. (in Russian).
Kataeva V.I., Kataev I. (2010). Rezultaty ekspertnoy otsenki stepeni udovletvorennosti naseleniya v sotsialnyh uslugakh NNKO [The results of the expert assessment of the degree of satisfaction of the population in social services of NPOs]. Materialy Afanasevskikh chteniy. (8). 91-96. (in Russian).
Kostryukova Ya.A., Migushova T.O., Senina Yu.A. (2015). Sotsialno-eticheskiy marketing kak instrument realizatsii korporativnoy sotsialnoy otvetstvennosti [Socio-ethical marketing as an instrument of implementation of corporate social responsibility]. Russian Journal of Retail Management. 2 (4). 275–284. (in Russian). doi: doi: 10.18334/tezh.2.4.1959..
Krylova E.B., Dzyuba N.A. (2008). Formirovanie professionalnyh kompetentsiy u rabotnikov meditsinskikh uchrezhdeniy, funktsioniruyuschikh v sotsialnoy rynochnoy ekonomke v kontekste povysheniya kachestva uslug [The formation of professional competence of employees of medical institutions operating in a social market economy in the context of improving the quality of services]. Ekonomika i sotsium: sovremennye modeli razvitiya. 8 (4). 80-91. (in Russian).
Lukovtseva E.N. (2007). Formirovanie effektivnoy sistemy motivatsii dlya gosudarstvennyh grazhdanskikh sluzhaschikh [Formation of effective system of motivation for civil servants]. Leadership and management. 4 (4). 207-219. (in Russian). doi: 10.18334/lim.4.4.38333..
Myzrova K.A., Tuganova E.A. (2018). Tsifrovizatsiya zdravookhraneniya kak perspektivnoe napravlenie razvitiya Rossiyskoy Federatsii [The digitalization of health care as a perspective direction of development of the Russian Federation]. Russian Journal of Innovation Economics. 8 (3). 479-486. (in Russian). doi: 10.18334/vinec.8.3.39355..
Panarina M.L. (2009). K voprosu o vybore metodov sbora informatsii pri otsenke kachestva sotsialnyh uslug [The question of the choice of methods of data collection in assessing the quality of social services]. Nauchnye problemy gumanitarnyh issledovaniy. (6-1). 82-88. (in Russian).
Ragozina L.G., Tsatsura E.A. (2015). Nezavisimaya otsenka kachestva okazaniya sotsialnyh uslug: pervye rezultaty [Independent quality assessment of social services: first results]. Monitoring obschestvennogo mneniya. (1). 3-13. (in Russian).
Saveleva E.A. (2018). Suschnost i funktsii reglamentatsii truda pri perekhode k tsifrovoy ekonomike [The nature and function of regulation of labor in the transition to a digital economy]. Russian Journal of Labor Economics. 5 (1). 1-12. (in Russian). doi: doi: 10.18334/et.5.1.38886.
Solovev V.V. (2016). Ob otsenke kachestva sotsialnyh uslug [Assessment of quality of social services]. Sotsiologiya v sovremennom mire: nauka, obrazovanie, tvorchestvo. (8-2). 148-150. (in Russian).
Uglenko E.P. (2018). Sovremennye problemy effektivnosti funktsionirovaniya organov gosudarstvennogo upravleniya [Modern problems of efficiency of state governing bodies]. Leadership and management. 5 (2). 63-70. (in Russian). doi: 10.18334/lim.5.2.39081.
Yurak V.V. (2018). Metodicheskie rekomendatsii po ekonomicheskoy otsenke reguliruyuschikh i sotsialnyh ekosistemnyh uslug [Methodological recommendations for economic assessment of regulatory and social ecosystem services] Ekaterinburg . (in Russian).
Zhurukhin G.I., Kochetkova E.I. (2009). Metodicheskie podkhody k otsenke stoimosti sotsialnyh uslug [Methodological approaches to assessing the value of social services]. Journal of the Ural State University of Economics. (2). 204-209. (in Russian).

Смотрите также:

   Balancing approaches to assessing the quality of social services (Петрова С.А., Алексенцева Ю.А.) Creative Economy. Num. 12 / 2024

   The role of industrial policy in ensuring the technological independence of the world's leading economies (Круглова Ю.В.) Creative Economy. Num. 9 / 2024

  Fundamentals of the methodology for managing processes that ensure the technological independence of the organization (Чурсин А.А., Квасов И.А. и др.) Creative Economy. Num. 1 / 2024

   Pharmaceutical industry: consequences of international sanctions impact and reset results on technological independence (Доржиева В.В.) Journal of Economics, Entrepreneurship and Law. Num. 12 / 2023

   Basic approaches to creating a methodology for managing project activities under uncertainty to ensure technological independence of Russian priority industries (Чурсин А.А., Чупина Ж.С.) Economic security. Num. 6 / 2024

Страница обновлена: 14.04.2025 в 00:16:52