Functional modeling of processes of rendering hotel services
Topolnik V.G.1
, Krylova L.V.1
1 Донецкий национальный университет экономики и торговли им. Михаила Туган-Барановского
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Journal paper
Journal of Economics, Entrepreneurship and Law (РИНЦ, ВАК)
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Volume 7, Number 3 (July-September 2017)
Indexed in Russian Science Citation Index: https://elibrary.ru/item.asp?id=30564894
Cited: 10 by 07.12.2023
Abstract:
The article is devoted to the modeling of business processes of hotel enterprises, which is a necessary step when using the process approach to management - one of the innovative trends in the real economy. Using a standardized IDEF0 methodology and CASE-tools we’ve made a functional decomposition of the business process of providing hotel services. We developed context diagram, which unifies mandatory for a hotel company processes of the upper (first) level, and their secondary diagrams (the second-level processes). Complex business function is represented in the form of a coherent set of less complex business functions. For each function we identified: executors (mechanism), what is converted (input) what motivates executors (management), what is the result of function execution (output). The proposed model gives a clear idea of what is exactly the end result of each function separately and of the entire process. It can serve as a regulatory document of the hotel or as documented corporate knowledge, it can be used to develop standards, to identify weak and vulnerable spots in the activities of the hotel, for staff training of the hotel. It is currently used in the educational process in the training of highly qualified experts.
Keywords: business process, modeling, mechanism, control, hotel, idef0, hotel services, output, diagram, input
JEL-classification: M53, L83
References:
Maklakov S.V. (2004). Modelirovanie biznes-protsessov s AIIFusion Process Modeler [Modeling business processes with AIIFusion Process Modeler] Moscow: Dialog-MIFI. (in Russian).
Topolnik V.G., Tkach V.V. (2015). Modelirovanie protsessa SMK «Analizirovat rynok i potrebnosti klientov» sredstvami IDEF0 [The modeling process of the QMS "to analyze the market and customer needs" means IDEF0]. Fundamental and applied research in the modern world. (11-2). 72-80. (in Russian).
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