The priority of solving the tasks of increasing labor productivity in the social sphere, set by the President of the Russian Federation V.V. Putin in his address to the Federal Assembly in February 2024, determines the urgency of developing and searching for mechanisms that provide a way to sustainable growth of labor productivity. The article considers quality management in the social sphere, a system of independent assessment of the quality of conditions for the provision of services, which has a built-in infrastructure, organizational, methodological and information-analytical base for the operational launch of optimization processes in the social sphere. The possibilities of applying independent quality assessment as a tool and technology for measuring the effectiveness and quality of social services, interaction with external and internal clients are identified. Possible ways of transformation of the system of social services evaluation in connection with the priority of customer orientation in terms of quality management and increase of productivity (efficiency and quality) of work are shown. The article is addressed to specialists dealing with quality management issues in the social sphere, representatives of public authorities and organizations, as well as researchers and scientists working in this field.