The rapidly changing external environment dictates new requirements for the implementation of modern models of the organization of the company's activities. At the center of the modern economy is a person, with his or her changing needs and the ability to choose the best alternative from the whole variety of goods and services in a large flow of information. In addition, the growing crisis phenomena in the global economy actualize the problem of creating a new model of organizational activity of the company. Some organizations turn to the human-centered model as the basis of their activities to maintain a balance between the interests of the organization itself and its customers, users and society as a whole. However, at present, the basic principles that should form the basis of a human-centered model of organization are not clearly defined in the modern literature. In this article, the authors have attempted to systematize the types of transformations that an organization needs to undergo in order to focus business on human-related results. The authors have identified the basic principles of the work of such an organization. The article will be useful to anyone who deals with the study of human capital and organizational development. Acknowledgments: The study was carried out with the financial support of the Federal State Educational Institution of Higher Education Peoples' Friendship University of Russia named after Patrice Lumumba within the framework of the initiative topic No. 201378-0-000 Development of methodology and evaluation of the development of human capital of the organization in the framework of building effective business processes.