The article is devoted to an extremely important topic for the current geopolitical situation and the domestic political agenda. The authors analyze the features of interaction between the state and citizens. The process of digitalization of public administration gives a special context to this issue. The authors pay particular attention to information and communication technology and the practice of its application in the public administration of Russia. The authors highlight and analyze the specifics of relations between citizens and public authorities through social networks and Internet portals of e-government and e-participation. The problems and advantages of such forms of interaction are identified. The main research questions of this article are as follows. How has the introduction of ICT influenced the development of public administration in Russia? What digital technology are mainly used in public policy and public administration? What is the importance of e-government in the process of optimizing the electronic interaction between government and society? What is the specificity of the networkization of relations between citizens and the state? What are the main advantages and risks of electronic forms of communication between state structures and citizens? The practical relevance of this study lies in the possibility of applying its results both by active citizens to improve knowledge in the field of methods and forms of e-participation and civic initiatives and by public authorities in optimizing the process of electronic interaction with citizens. FUNDING. The research was carried out with the financial support of a grant from the Russian Science Foundation (project No. 22-78-10049 The state and the citizen in the new digital reality).